Session & Terms

EMPLOYEE & FAMILY ASSISTANCE PLANS (EFAP) or HEALTH INSURANCE COVERAGE PLANS

We do direct bill with some insurance companies. Please talk to our receptionist to see if your insurance company is included. Also, contact your employer or your health insurer for more information – they may require specific qualifications in your counsellor (i.e. a psychologist).

CANCELLATION POLICY

We require 24 hours notice for cancellation of your appointment without penalty. A $50 charge will be imposed for same day cancellations and missed appointments. If you will be late, please call the office as your Counsellor may be gone after 15 minutes.

 

CONFIDENTIALITY

Information that you share with your counsellor will be kept in the strictest confidence in accordance with our legal and professional requirements. Note that we are required by law to report suspicion of child abuse (neglect, physical or sexual abuse) and suspicion of a client being a harm to themselves (suicide risk) or to others (physical harm).