F.A.Q.

What are your office hours?

We are open (and answering the phone) from 8:30 - 4:30, Monday - Thursday. A counsellor  may be available on Fridays as well as Tuesday evenings, please call to inquire. We are closed Saturday & Sunday and statutory holidays, as well as between Christmas and New Year's.

 

Where are you located?

Please check with the contact us menu-bar for our location as well as a map.

 

Fee & Payments

Please phone our office to discuss fee & payment terms.

 

Cancellation Policy

Our cancellation policy is described in our Sessions & Terms document.

 

What kind of counselling do you provide?

Please see the Services side-bar. If you have further questions please call 780-539-5225

 

Referrals

No referral is necessary to book an appointment with one of our counsellors. Some people may be referred by lawyers, educators, courts, employers, employee assistant programs, doctors, shelters, or other agencies. However, you may also refer yourself.

 

Waiting List

Booking times may vary between counsellors. Please call our office at 780-539-5225 to inquire.

 

Privacy & Confidentiality

The counsellors and staff of Burden Bearers are bound by standards of professional statutory, ethical conduct, and confidentiality at all times. No confidential information will be divulged to any person or agency outside of the client's session without their written permission, except as provide below.

 

There are limitations to professional confidentiality where the counsellor may be required to contact the appropriate authorities with the required information. These limits of confidentiality include:

If a person is deemed by the counsellor to be in a serious/sever risk of harming himself/herself or others.

If there is reasonable suspicion of child abuse.

Our records can be subpoenaed by the Court of Law.

Other legal limitations/requirements not set out herein.

 

How many sessions will I need?

The number of sessions a person needs varies greatly, depending on the situation or problem, your willingness to work and change, the type of therapy, and other variables. Some people come once and others come every week, sometimes for years. We do not restrict how many times you can come (through your benefit plan or EAP may only pay for a certain number). Many people come once a week or once a month.

 

Can I change counsellors if I want?

Yes. It is important that you connect with your counsellor in order for the process to be a success. Keep in mind that if you do switch, you will need to fill out the intake forms for the new counsellor.

If you have been referred by an EAP company, you will need to ask them to re-refer you. Please also let us know that you are doing so, in order that we can close your file.

If you have certain benefit requirements, be aware that your coverage may not be extended to all counsellors.